Attention Ontario New Home Owners

New Home Owners…Check This Out!

As you may know, the provincial governments have the primary responsibility for consumer protection in Canada. Like the rest of Canada, the government of Ontario has divided up responsibilities for newly built homes amongst  a number of its organizations, including, but not limited to:  the Ministry of Municipal Affairs and Housing, Small Business and Consumer Services (which has responsibility for consumer protection generally as well as the Tarion Warranty Corporation), and the Licence Appeal Tribunal.  

Given these fragmented responsibilities for newly built homes, CPBH has requested that the Office of the Ontario Ombudsman conduct a systemic investigation into consumer protection in relation to newly built homes in Ontario.  Our view is that such a review should consider the largest purchase most consumers make (a home) in its entirety (in relation to all of the Ontario government organizations involved) to determine if there is adequate consumer protection.  We believe that in Ontario, the Ombudsman of Ontario is in the best position to investigate the “big picture”.

Below you will find a recent response from the Ombudsman’s Office that indicates that they are currently considering this request.  If you agree that such a systemic, comprehensive review is important, you are encouraged to write to the Ombudsman’s office directly and express your support for such a review by Feb. 6, 2009 at the latest.   Please put File No. 188813 in the subject line of your e-mail. 

Ms. DiDomizio responded on behalf of the Ombudsman’s office to CPBH.  Therefore, we suggest you address your communication to her.  Here is Ms. DiDomizio’s e-mail address:
We also suggest that you provide a copy to the Ombudsman’s office general e-mail at this address:
CPBH would appreciate a copy of your response to the Ombudsman’s Office to this e-mail address:

The more people that write to the Ombudsman’s Office expressing support, the greater the likelihood the investigation will be conducted by the Ombudsman’s Office. 

Thank you in advance for any assistance that you can provide.

Please let me know if you have any questions.

Best regards,
Karen Somerville

--  Dr. Karen Somerville  President Canadians for Properly Built Homes (CPBH)  Our Vision:  Healthy, safe, durable, energy efficient residential housing for Canadians.


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